A recent survey of Houston citizens found that fire department
services generally are the city’s highest rated services.
The “2009 City-Wide Citizens Survey,” conducted by city contractor Jefferson Wells Interna-
tional, along with Decision Information Resources, Inc., assessed citizens’ levels of satisfaction
with services, maintenance and facilities provided by the city. Several thousand citizens were
questioned by phone or submitted online answers between May 8 and July 17.
The survey notes, “The top three services in which phone respondents reported the highest satis-
faction rating were all related to the HFD.” The referenced services are fire protection and rescue
and emergency medical services.
According to the survey, 88 percent of the phone respondents were “very satisfied” or “satisfied”
with the “overall quality of HFD services.” By comparison, the overall quality of leadership pro-
vided by Houston’s elected officials was rated at 65 percent.
Jeff Caynon, president of the HPFFA, said, “This survey reflects that Houstonians recognize the
commitment and dedication of firefighters to provide extraordinary service in citizens’ times of
need. These findings are especially gratifying since the survey was taken when opportunist poli-
ticians and extremist community activists were publicly disparaging Houston firefighters.”