If United Airlines hoped for a seamless merger with Continental Airlines – that dream has gone completely down the drain.
The Insite has seen lots of unhappy customers with the big airline.
There have been people complaining about mix up on ticket prices to individuals waiting hours and I do mean hours on the phone for customer service assistance.
Houstonian Emile Browne has found a way to show the Denver based airline how he feels.
Browne spent the morning on United’s Facebook page chronicling how long he was on hold for customer service.
His first comment on the company’s wall went up after waiting 31 minutes for a United customer service rep.
After 1 hour and 52 minutes Browne says he found himself being attacked by someone from United. Here’s the exchange
1 h 52 moh…asc
Christian ItinStop spamming the wall
Emile BrowneChristian I’m not spamming the wall. I’m sure it is probably your job to monitor the page, but rather than belligerence, I’ll bet, and I’m going out on a limb here, if you were to say, “Emile, I’m sorry you have been on hold for so long. We are truly trying to overcome these challenges, but sometimes with change a few difficulties arise. I’ll in box you an email address where you can let us know exactly what your concern is. Please include pertinent information like dates, times, confirmation numbers, etc. We will assign the issue to one of our customer service staff and keep you updated regarding your issue. Again sorry for the inconvenience.” I’d be more inclined not to post the time I’ve spent on hold…hang up (as I’ve been on hold for 2 h 4 m)…email you…and await a response.
Many of the problems customers are experiencing with delayed flights or long customer service waits came after the merger of United and Continental’s computer systems.
One thing is clear after reading Facebook – I don’t think Emile will be flying with United in the near future.
What has your experience been on the airline?