The Factor has learned more than 4,000 Houston City employees will get a phone call letting them know their personal information (name, social security number, bank account) may have been compromised.
Sources tell the Factor ADP – the payroll company – has alerted city officials about a breach in their security.
ADP has provided W-2 and tax filing services for the city since 2010.
The company is expected to call each person (4,300) affected and provide them with the latest on the investigation and how they could be affected.
We also hear ADP is offering each of the victims a free one year subscription to a credit monitoring service.
Official ADP Statement:
ADP recently discovered a software code error that affected a subset of employees from a small number of clients for whom ADP provides electronic tax document services. The issue has now been corrected, so any new tax forms being produced do not have this problem.
Although ADP believes that the risk of exposure is very low, the company has reached out to all impacted clients and offered to provide their affected employees with standard credit monitoring services. ADP maintains many safeguards to protect confidential client information, upgrades our security and systems whenever appropriate and truly regrets any inconvenience caused by this error.
Please let me know if you have additional questions or concerns.
Vice President, Marketing
ADP Added Value Services