The Coronavirus Reality


The safety of our customers is our top priority. Earlier this year, we notified you of a safety alert concerning your recently purchased Ring Video Doorbell (2nd Generation).
In that safety alert, we informed you that using incorrect screws to secure your Ring Video Doorbell (2nd Generation) to the mounting bracket during installation could damage the battery, posing a potential fire hazard. We provided you with updated instructions for installing your product properly.
Today, we are writing to provide you with an update. After reporting to the United States Consumer Product Safety Commission (CPSC) and Health Canada, we are announcing a voluntary recall in cooperation with the CPSC and Health Canada to provide all purchasers of this product with updated instructions. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number here. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Please note that there is no need to return your device if it has been properly installed. When the correct screws are used for installation, the battery is not damaged. You can find the joint Ring, CPSC, and Health Canada press release here and a copy of the updated instructions here.
Ring Video Doorbells (2nd Gen) were available at, Amazon and sold at retailers globally beginning on June 3, 2020. To check whether your device is a Ring Video Doorbell (2nd Gen), look at the back of your doorbell – the model name located directly beneath the Ring logo should say “Video Doorbell (2nd Gen).”
Again, when installing, moving, or reinstalling after charging your device, please carefully follow the steps that are noted in the updated instructions. The Ring App has also been updated to clarify the installation instructions.
If you purchased this item for someone else, please notify the recipient immediately and provide them with this information.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1-800-656-1918 from 5am-9pm PT, seven days a week.
We regret any inconvenience this may cause and thank you for your continued trust in Ring.
The Ring Team


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