Under a new program called the COVID-19 Electricity Relief Program, the PUC has ordered
Retail Electric Providers (REPs) in areas of the state open to competition to:
• Immediately offer a deferred payment plan to any residential customer who requests one
• Suspend disconnections for residential customers who have been added to the state’s
unemployment and low income list due to the effects of COVID-19 until July 17, 2020.
• Suspend late fees to residential customers until May 15, 2020.
How do I get added to the list?
If you are a residential electricity customer in areas of Texas open to retail competition who
qualifies for unemployment benefits and is in genuinely dire economic straits as a result of
COVID-19, you can contact the state’s Low Income List Administrator (LILA) at 866-454-8387 to
request enrollment. Their call center is operating 24 hours a day, seven days a week.
How does enrollment work?
After you have contacted the LILA (at 866-454-8387 or https://www.txcovid19erp.org/) and
shared proof of your unemployment status and essential information with them (including your
name, electricity service address and, preferably, your electricity account number with your
REP), you will be provisionally added to the list and your REP will be notified within a week